Two training modules:
• Group A from 10 to 12:30
• Group B from 14 to 16:30
We remove the fear of the phone as a work tool by getting rid of the mental aversion of your sales staff and by helping them to master the methods & techniques of telephone prospecting.
Participants work up a phone script that acts as a guideline for making persuasive introductory phone calls that convincingly put forward your key arguments with a view to securing quality appointments at your dealership / center.
We concentrate on attitude, enthusiasm, posture, speech, tone and melody and the indispensable communication techniques people need to have. When it comes to telephone prospecting, attitude is every bit as important as substance!
We discuss objections and how to deal with prospects’ reactions the smart way, explaining how to deliver a pertinent response that will persuade them visit your dealership / center.